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Frequently Asked Questions

We have assembled answers to many of the frequent questions asked by DevX users. If you have questions that aren't covered by this document, or require more information, please click here (emails will be answered within two business days).


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DevX Account Maintenance
  • I can't remember my DevX username and/or password. Can you tell me what it is?
  • How can I update my account information?

    Newsletters

  • How can I subscribe or unsubscribe to newsletters?
  • How can I view and manage which newsletters I am currently subscribed to?

    Programming Support

  • Does DevX provide programming support?



    Code Online

  • Is the code from DevX articles available on online?
  • When I try to download or access code/articles, it tells me I do not have access permissions for this URL!

    DevX MarketPlace

  • What are your shipping and returns policies?

    How to Contact DevX

  • Who do I contact at DevX?

    DevX Editorial

  • How do I become a DevX author?
  • How do I submit a Press Release for editorial consideration?

    Subscription inquiries or address changes for CoDe Magazine

  • Where can I get help regarding my print magazine subscription?

    Miscellaneous links

  • Privacy Statement
  • Cookies
  • Press Release



    DevX Account Maintenance
    Q: I can't remember my DevX username and/or password. Can you tell me what it is?
    A: Click here to have you account information sent to you.

    Q: How can I update my account information?
    A: You may update your account information by sending an email to customerservice@devx.com. We will process the changes within 2 business days of receipt. Please include your name and email address in any correspondence.

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    Newsletters
    Q: How can I subscribe or unsubscribe to newsletters?
    A: To subscribe or unsubscribe to any of the free newsletters we offer, please visit http://e-newsletters.internet.com.

    To manage all newsletter subscriptions, please visit http://member.internet.com/profile.

    Q: How can I view and manage which newsletters I am currently subscribed to?
    A: You can view and manage all newsletter subscriptions by visiting http://member.internet.com/profile.

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    Programming Support
    Q: Does DevX provide programming support?
    A: Yes. Depending on your membership level, you get complete books with code, back issues of CoDe Magazine, and technical forums to discuss the toughest programming questions with industry gurus and more.

    For additional Programming Support, please use the newsgroups to post development questions.

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    Code Online
    Q: Is the code from DevX articles available online?
    A: Yes. All listings and files essential to the articles in original DevX content are available for free, in one ZIP file. Code from partner magazines such as CoDe Magazine is provided at the author's discretion.

    Q: When I try to download or access code/articles, it tells me I do not have access permissions for this URL!
    A: To download code or view certain articles you must be a member.

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    DevX MarketPlace
    Q: What are your shipping and returns policies?
    A: DevX Marketplace consists of several partnerships and each company has slightly different shipping information. Please consult their policies to answer your pending questions.

    Tools and Components, powered by ComponentSource
    eLearning, powered by MindLeaders
    Bookstore, powered by DigitalGuru
    Free Magazines, powered by TradePub
    White Paper Library, powered by Bitpipe

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    How to Contact DevX
    Q: Who do I contact at DevX?
    A: Depending on your need, please use one of the contacts below:

  • For Sales Inquiries, send e-mail to adsales@devx.com
  • For Editorial Inquiries, send e-mail to editors@devx.com
  • For membership support, or general inquiries click here
  • To look up your DevX password click here
  • To edit or update your DevX account information click here
  • For DevX Media Kits click here.
  • To post development questions please use the newsgroups
  • For other problems or questions, please click here for our contact form, email us at customerservice@devx.com or call customer service at 800.887.2702

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    DevX Editorial
    Q: How do I become a DevX author?
    A: DevX is always looking for knowledgeable, talented freelancers to contribute feature articles, how-to articles, and trend analysis. Payment varies depending on topic and experience.

    If you have an idea for an article and think we'd be interested in purchasing it, you should write up a short (one to five paragraph) abstract of your idea and submit it via email to one of our editors. It is also a good idea to download the DevX Author Guide and read it before contacting any DevX editor. Please do not send full manuscripts unless you have already been in touch with an editor, who has requested to spec the manuscript. When you send your abstract, it would help us to know what type of application developer the article will be of use to and to get an approximation of its final length (in words). You should also include either a resume or an informal appraisal of your technical qualifications as well as links or clips of previously published technology articles, if available.

    To find the correct editor to submit your story pitch to, click here to see the beats covered by each editor. If your story pitch does not fit into any of the listed beats, send it to the managing editor at todonnell@jupitermedia.com.

    Q: How do I submit a Press Release for editorial consideration?
    A: If you have a press release, product announcement, or other market news that you think our editors would be interested in receiving for informational or review purposes, please send it via email to the appropriate editor. To find the best editor to submit your information to, click here to see the beats covered by each editor.

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    Subscription inquiries or address changes for CoDe Magazine.
    Q: Where can I get help regarding my print magazine subscription?
    A: Magazine subscriptions are handled by our magazine partners. You can call or email to update your magazine subscription.

    CoDe Magazine
    Phone: 281.866.7444
    e-mail: subscriptions@code-magazine.com

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