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Developers Struggle to Solve Back-End Errors on HealthCare.gov

Insurance companies say the website is sending them bad data.


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By most accounts, developers have made vast improvements to the public-facing side of the HealthCare.gov website that allows consumers to purchase health insurance under the Affordable Care Act, a.k.a. Obamacare. However, over the weekend, The New York Times reported that the back end that supplies data to insurance companies is still buggy.

"In some cases, consumers selected a health plan at the federal website, HealthCare.gov, but the government did not notify the insurance company," the report stated. "In other cases, insurers received duplicate files for the same person, files for one person were sent to an insurer in another state, or the 'relationship code' was wrong so that, for example, a man’s daughter was listed as his wife."

A government spokesperson said those errors had been all but eliminated, but insurance companies disputed those claims.



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