Using NBA and ITIL's Service Asset and Configuration Management to Improve Management Information

To effectively and efficiently manage IT, we need accurate configuration data regarding hardware, software and services (what are termed configuration items) in order to make effective decisions. We can leverage Network Behavior Analysis (NBA) to help discover and confirm configuration item relationships thus resulting in a more accurate configuration management system (CMS). The end result is better knowledge base to improve change management planning and execution.

Attend this webcast and learn:

• An overview of ITIL v3's Service Asset and Configuration Management
• An overview of Network Behavior Analysis
• How we can leverage the two areas for the betterment the organization