We are entering a new era in business communications, one focused on user empowerment, business productivity and competitive advantage. Advances in technologies and new ways of communication-enabling applications can create profound changes in how enterprises operate and serve their customers. The Avaya DevConnect Showcase is designed to aid developers in understanding how multi-modal communications and voice application development can be leveraged to create intelligent communication and collaboration solutions.
With social media, email and instant messaging competing with the phone as communication media, integrating phone conversations with Web 2.0 applications is the logical next step for communication. In this piece, Ty Anderson talks about integrating Avaya AE Services with Facebook to create a new customer dynamic.
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Avaya's Device, Media, and Call Control (DMCC) service gives your application control of devices, calls, and media on Avaya Communication Manager. The Avaya DMCC Dashboard can help you get your DMCC application built and tested sooner—and help you to master the DMCC service API.
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This DevConnect eBook is your complete guide to the Avaya DMCC Dashboard, a purpose-built tool for learning the Device, Media and Call Control (DMCC) Service API for Avaya Application Enablement Services. Step-by-step overviews of the features, usage and benefits of the DMCC Dashboard make it easy to master these capabilities for your own advanced IP communications applications.
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Meeting the increased demands for customized applications is a basic business challenge facing many IT organizations. And today, there is an increased focus on improving customer service through collaboration and responsiveness, facilitated by integrating real-time communication services with back-office business processes. Avaya and IBM have demonstrated that Communication-Enabled Mashups can make it easy to empower business users to quickly and easily address this need.
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With the advent of new Intelligent Presence technologies, your business applications can be smarter by providing a richer perspective on the availability of team members, both inside and outside of the enterprise.
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Learn the tricks and techniques for developing client-side IP call recording applications. By understanding the 3 primary architectural models involving Avaya Application Enablement Services' DMCC service, you can determine which approach best suits your application needs.
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Avaya's Intelligent Customer Routing (ICR) solution lets you treat every caller in ways that a most relevant to them, with fast, intelligent and personalized self-service. In addition to saving you money on carrier services, contact management, agent staff and support resources, ICR helps you turn "wait times" into revenue generating opportunities with highly targeted and personalized insight. And if an agent is needed to assist them, ICR enables you to direct them to the best agent, not just the next available one.
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Interactive Voice and Video Response can take voice applications to new heights by introducing video to the equation. Imagine having the ability to include video in a self-service voice application, which not only enhances the experience for users but can also help control costs. Download this eBook to explore powerful development tools and standards like SMIL, VoiceXML, and CCXML that makes such applications possible, as well as the business case for developing applications at your organization.
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Explore the top three ways to get the most from your self-service solution in this Avaya thought leadership white paper. (Avaya Premium Content)
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Discover how advances in contact center reporting can help you solve problems. Avaya IQ is the cornerstone for embedding communication in the enterprise, with rich features to ensure that it will adapt to the future. The extensible data model makes it ready to evolve with the needs of the business--in the contact center and beyond.
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During an economic slowdown, customer service managers need to take a close look at their contact center operations to find ways to reduce costs while maintaining high levels of customer support. (Avaya Premium Content)
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In today's complex and hyper-competitive marketplace, organizations have to employ the latest communications technologies to remain agile and establish advantage. This involves leveraging IP Telephony, Unified Communications, Presence, and other communications capabilities. Download this eBook to discover best practices for developing applications for Avaya one-X IP and SIP deskphones, including application ideas, application capabilities, and information on development tools and resources.
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Using the Avaya IP Telephone's Web and Push APIs does not require any proprietary technologies or special servers. If you can create a WML page, are familiar with HTTP and standard Web servers, then you're ready to begin. Learn how the Avaya APIs work and get started.
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Turn your phone into a social network information hub. This DevConnect sample application demonstrates how Twitter streams can be integrated with Avaya one-X Deskphones, providing an example that can easily be extended to other micro-blogging services. (Avaya DevConnect membership required)
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Get a great overview of the options available for creating practical business applications that leverage the web browser and media control capabilities of Avaya IP telephones. (Avaya DevConnect membership required)
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Watch this walkthrough of how to use the Avaya one-X Deskphone XML Designer to customize navigation menus, application access, button controls and other user interface elements.
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Social Media and Enterprise Communications
I attended the 140 Characters, Exploring The State of Now conference in LA last week. It was a "non-techie" type of conference and for that reason alone it was a very different experience, yet very relevant to Avaya and the Future of Communications.
You may ask, why would someone from Avaya ...
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DevConnect's developer resources, technical support and marketing programs help members create the new generation of intelligent communications solutions.
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