An increasing number of IT organizations are beginning to adopt ITIL-based IT service management initiatives, and turnout at national, regional, and local events on the subject keeps growing. Yet, one of the main questions on people's minds is, "Where do we start?"
In order to get going, the business and the IT organization must be aligned in pursuit of common goals. An Information Technology Infrastructure Library (ITIL) initiative is a long-term methodology for providing quality services that enable the business to gain a competitive advantage. Executive leadership within IT must embrace the benefits and sell the idea to the business.
The first step is to ensure that senior IT leaders develop a solid understanding of the activities that comprise ITIL and of what ITIL adoption accomplishes. Candidates for training should be selected carefully; each person who attends training should be a respected leader with the ability to make things happen.
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