ITIL is earning kudos for attempting to bridge the chasm between IT and the various business units within organizations.
IT Infrastructure Library (ITIL) made its debut in 1989 and since then has become the de facto standard for IT service management best practices. With the release of ITIL v3, IT managers and CIOs are asking many questions, such as these common ones: "What's the difference between v2 and v3?", "Why should I wait to start my ITIL project?" and, "What does this have to do with the data center?".
Download this eBook now to get an overview of ITIL v3 and get the answers for these important questions. Additional topics included in this eBook are:
Bridging the gap between IT and Business;
Q&A with Robert Stroud, member of the ITIL Advisory Group;
The evolution of service management philosophy, and more.
The IT Manager's Guide to ITIL v3 is part of the exclusive benefits offered when you sign up for your free Internet.com membership.
