Every company has somewhat isolated “pockets” of knowledge that are represented by employees throughout the organisation’s various departments and workgroups. These pockets usually don’t stray too far beyond their own small circles. But there may very well be a large portion of the corporate population who will also benefit from this expertise and knowledge — unfortunately; they may never know it exists.
Traditionally, knowledge sharing has always taken place informally and manifests itself in many forms — whether you’re aware of it or not. It happens when you pass a colleague in the hallway and ask them their opinion on a problem; when you solicit user feedback on a project or topic; when you’re in roundtable meetings with colleagues; even when you’re at the local pub on a Friday night sharing the week’s office war stories.
Technology-based knowledge sharing will fail if there’s no easy way to translate this highly social element of corporate life and culture into bits and bytes. And as such, the technology used to facilitate knowledge sharing must be intuitive and end-user friendly. Content owners and knowledge bearers tasked with the responsibility of populating the system must have a quick and simple way to input information because the easier it is for them to manage their content, the more likely they will be to do so.
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