If you go to an ITIL conference these days, you can pretty much predict that any session on ITIL process metrics will be packed. This reflects a general level of anxiety about what metrics are and how to utilize them. Download this Internet.com eBook to learn what you should measure and why so your ITIL processes achieve their objectives.
Topics included in this eBook are:
- What are metrics?
- KPI design
- Tailoring metrics tips
The "How to Leverage Metrics to Support ITIL Processes" eBook is part of the exclusive benefits offered when you sign up for your free Internet.com membership.
Note: The intent of this eBook isn't to provide a framework for metrics, but rather to provide some perspectives on metrics that the reader may find helpful to consider to increase the likelihood of success.
