The insurance industry is facing increasing demands from policy-holders, agents—even employees to migrate business processes to the cloud in order to meet their growing demands and expectations for digital, self-service applications.
While there is an upside to being more nimble in servicing all your stakeholders, insurers need to mitigate the risks that are involved in migrating critical data—your corporate crown jewels—to the cloud. But how do you navigate both the …
An EMA Report
Digital Experience Management (DEM) has evolved from traditional network monitoring and application performance management (APM) to become an overwhelmingly important component of IT service delivery and IT-to-business alignment. Featuring recent EMA research on digital, user and customer experience management, this white paper explores the many dimensions of digital experience management and provides insights into:
The expanding scope and use cases for DEM
Why companies …