Web Application Insight from the User's Point of View
New Relic's RUM is one of the first commercial implementations of technology built on the Episodes framework for measuring Web page load times developed by Steve Sounders, the author of High Performance Web Sites.
"Our customers are looking for easy-to-use offerings that provide real-time views into their performance, and this product release extends their visibility to the end-user within minutes of deployment," he said.
"With the addition of Real User Monitoring as a core capability of their solution, New Relic has taken a pivotal next step in the evolution of its on-demand Web application performance management service," said Rona Shuchat, program director for application outsourcing services at IDC.
"As more and more organizations migrate to the cloud, providing deep visibility into applications and real user experiences becomes highly critical. The advantage of having an integrated offering that combines these capabilities can provide enormous value to development and operations teams, as well as the platform providers who all have a stake in application performance and end-user satisfaction."
For each page request, New Relic captures network time, time in the application itself and time spent rendering the Web page, said Cerne. The software also tracks the type and version of browser, operating system and geographic location of the user.
In addition, development and operations teams can gain valuable, real-time insight into browser response time and measure user satisfaction from both the end-user and application perspectives, as well as determine if performance bottlenecks are located in the front end, the application or connected systems.
"Web app builders and owners care about their user's experience," said Dries Buytaert, co-creator of Drupal and chief technology officer at Acquia. "The fact is, speed matters. Seeing exactly what real users are experiencing in a Web app or Website provides tremendous value for both platform providers and their customers. New Relic lets any company gain critical visibility into Web performance with immediate time to value."
It is very hard to predict how users will actually use your application, noted David Ting, vice president of Engineering, IGN Entertainment.
"When you create and release a new feature, it's almost impossible to know which use case will be the most popular," said Ting. "Real user monitoring from New Relic allows our developers to focus on the features that our users actually use. By doing so, we get faster and more agile as a company."