RSS Feed
Download our iPhone app
Browse DevX
Sign up for e-mail newsletters from DevX


Global CRM Software Revenue Climbs 12.5%, Says Gartner

In 2012, the CRM market grew three times as quickly as the overall enterprise software market.


New research from Gartner shows that the market for enterprise customer relationship management (CRM) software is growing at a staggering rate. Worldwide CRM software revenue topped $18 billion last year, a 12.5 percent increase over 2011. That means CRM sales grew three times as quickly as enterprise software as a whole.

Vendors that use cloud computing models, like Salesforce.com, account for about 40 percent of CRM sales.

"Oracle and IBM are now positioned to take some of the cloud business in the future, especially in the global large-enterprise arena," stated the report. "Microsoft has also started to put pressure in the small or midsize business for cloud, in which Salesforce.com has not yet had a formidable competitor with deep pockets and a large ecosystem."

View article

Email AuthorEmail Author
Close Icon
Thanks for your registration, follow us on our social networks to keep up-to-date