Two separate research firms?Gartner and 451 Research?have both released reports which found that enterprises are outsourcing more mobile development tasks because their in-house staff can’t keep up with demand. The 451 Research report said, “IT departments are ill-equipped to meet the demand for mobile apps due to budget and resourcing
Salesforce is debuting Service for Apps, a new set of tools and services that will make it easier for organizations to add customer service capabilities to their apps. The first piece of the new offering to become available is Salesforce SOS, a video chat service that is similar to Amazon’s
The way users experience software is very subjective, of course, but there are some ultimate truths that hold for all users. One of these is that the speed of the interface is critical. Users want instant feedback and instant gratification. It is our job as designers to structure the interactions