
5 Practical Steps to Improve CSAT and First Call Resolution
Loyal and happy customers often indicate a business with a healthy customer service team and workflow. But what if your customer satisfaction (CSAT) scores are low, and your first contact

Loyal and happy customers often indicate a business with a healthy customer service team and workflow. But what if your customer satisfaction (CSAT) scores are low, and your first contact

Every aspect of your business involves the collection of data. Your sales, marketing, and even employee performance encompass valuable insight through numbers. In simplest terms, cloud analytics is a way

When it comes to the digital landscape, bots are everywhere. The term “bots” is short for robots — virtual robots, that is. These software programs — designed to imitate human

If you want your business to succeed in the modern world, you need to make sure it’s equipped with all the best software tools. Software boosts your performance in a

Spring Data’s Query By Example (QBE) API is still one of the simplest ways to build dynamic, type-safe queries without hand-writing JPQL or a Criteria chain. You populate a probe

Some .NET namespaces are unavoidably long, especially around COM interop and older libraries. C# lets you alias them at the top of a file so the rest of your code

We use a lot of ng-templates in our HTML and have cases where we would need to swap one with another based on a condition. ngSwitch comes handy in this

Learn how to use an extension method to update all of the items in a list with C#. public static IEnumerable ForEach(this IEnumerable collection, Action action){ //Loop thru the collection

You can use the yield keyword to hold and return the data to the caller. See below for an example. Public static IEnumerable ExampleMethod(){ List li = new List(); foreach