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Contact Center Software

How AI Transforms Contact Center Software

Voice conversations used to vanish into thin air once a call ended. Agents logged a brief note, managers saw daily averages, and software learned nothing. Artificial intelligence flips that script.

Xbox exec suggests AI for job loss

Xbox exec suggests AI for job loss

Microsoft recently announced the layoff of 9,000 employees as part of its $80 billion investment in artificial intelligence. In the wake of this news, Matt Turnbull, an executive producer at

Oprah Winfrey picks AI-focused novel for book club

Oprah Winfrey picks AI-focused novel for book club

Oprah Winfrey has chosen “Culpability,” a novel by Bruce Holsinger, for her latest book club pick. The book, described as a family drama, delves into the ethical and moral questions

Experts analyze surge in AI-driven cyber threats

Experts analyze surge in AI-driven cyber threats

Accenture’s State of Cybersecurity Resilience 2025 report reveals that 90% of organizations are not prepared to defend against the latest cyber threats. The rapid growth of generative AI has led

Cloudflare's new tool combats AI scraping

Cloudflare’s new tool combats AI scraping

Cloudflare, a major internet Content Delivery Network (CDN), has started blocking AI crawlers from accessing content on websites without permission or compensation. The company states that this change addresses the

Meta pays top dollar for AI talent

Meta pays top dollar for AI talent

Meta is willing to pay top dollar for AI talent, indicating robust compensation packages for its expansive workforce. According to federal filings, software engineers at Meta can earn a base

Meta faces competition from OpenAI in AI hiring

Meta faces competition from OpenAI in AI hiring

Mark Zuckerberg, CEO of Meta, recently announced a new vision for the company focused on developing AI superintelligence. This comes just a few years after Zuckerberg heavily promoted the metaverse,

Orange Amps debuts first UK-made turntable

Orange Amps debuts first UK-made turntable

Orange Amps, known for its iconic guitar amplifiers, has ventured into the world of turntables with the launch of the O Turntable. This marks the company’s first foray into the

Karbala prepares advanced tech for Ashura pilgrimage

Karbala prepares advanced tech for Ashura pilgrimage

The holy city of Karbala is gearing up for the annual Ashura pilgrimage with a host of advanced technologies. Iraq has announced full technical readiness for managing mobile communication services

Student argues AI crucial amid changes

Student argues AI crucial amid changes

What Happens After A.I. Destroys College Writing? https://t.co/gBTVRTH8z3The demise of the English paper will end a long intellectual tradition, but it’s also an opportunity to reëxamine the purpose of higher

How a SWIFT Payment Travels Across Borders in Seconds

How a SWIFT Payment Travels Across Borders in Seconds

SWIFT processes over 42 million daily messages, connecting 11,000+ financial institutions across 200+ countries. While traditional SWIFT transfers took 1-5 business days, SWIFT gpi now completes 50% of payments within

Liquid cooling drives CDU market growth

Liquid cooling drives CDU market growth

The global market for Coolant Distribution Units (CDUs) for Data Centers was valued at USD 971 Million in 2024. It is projected to reach USD 3701 Million by 2031, growing

Qedma secures $26 million in Series A

Qedma secures $26 million in Series A

Qedma, an Israel-based company specializing in solutions for quantum computing errors, has secured $26 million in Series A funding. IBM is among the new investors in this round, which was

Amazfit Balance 2 update introduces new features

Amazfit Balance 2 update introduces new features

The Amazfit Balance 2 smartwatch is receiving an update that introduces several new features. The update brings a recreational scuba diving mode that supports dives up to 45 meters deep.

aleksi Hyvärinen leads AI filmmaking workshop

aleksi Hyvärinen leads AI filmmaking workshop

Aleksi Hyvärinen, a Finnish producer, recently led a two-day workshop in Amman titled “AI and Filmmaking: A Grounded Guide.” The workshop aimed to provide context and space for reflection on

SSA appoints Aram Moghaddassi as CIO

SSA appoints Aram Moghaddassi as CIO

The Social Security Administration (SSA) has appointed Aram Moghaddassi as its new Chief Information Officer (CIO). Moghaddassi, who has previously worked with the Department of Government Efficiency, takes over the

Microsoft lays off 9,000 employees, cites AI as factor

Microsoft lays off 9,000 employees, cites AI as factor

Microsoft has announced another round of layoffs, affecting approximately 9,000 employees across various teams, geographies, and levels of experience. This marks the latest in a series of workforce reductions at

amazfit Balance 2 update adds diving mode

Amazfit Balance 2 update adds diving mode

The Amazfit Balance 2 smartwatch has received its first update, bringing several new features to the device. Zepp Health announced the update, which introduces a recreational scuba diving mode that

The Velvet Sundown sparks AI music debate

The Velvet Sundown sparks AI music debate

The indie band The Velvet Sundown has taken Spotify by storm, amassing over 850,000 monthly listeners in just a few weeks. However, their sudden rise to fame has sparked a