Building even one successful business can be a challenge. Turning that business into a national franchise — like Best Option Restoration founder Nick-Anthony Zamucen has done many times over — seems next to impossible for many. Whether you’re an entrepreneur yourself or just love a good success story, Best Option Restoration (BOR) can offer a healthy dose of inspiration.
A Franchise Built on Innovation and Resilience
BOR is a disaster restoration company specializing in wind, water, and fire damage for both commercial and residential clients. The company also offers expert mold and sewage remediation services. Founded by Zamucen in 2015 in Greenwood Village, CO, BOR has rapidly expanded to over 60 franchise locations across the country in less than a decade.
What’s driving Best Option Restoration’s rapid growth? According to Zamucen, it’s a blend of innovative technology, exceptional customer service, and a franchising model focused on supporting and empowering franchisees for long-term success
Being in an effectively recession-proof industry doesn’t hurt, either. “It’s not economy-driven, and we’re not going to be taken out by AI,” Zamucen says. “You need men and women to go physically suck up water, pop up baseboards, cut out drywall. Things are going to happen on a daily basis.”
Tech-Driven Solutions That Set BOR Apart
Disaster remediation isn’t typically associated with cutting-edge technology—many companies still rely on basic tools like sump pumps and standard fans to handle water damage. From the start, Zamucen envisioned a different approach for Best Option Restoration, setting the company apart by leveraging state-of-the-art technology.
One standout example is their advanced thermal drying strategy. After significant water damage, drying a building quickly is critical to prevent mold growth and structural damage. While traditional disaster remediation companies often take seven to ten days to complete the drying process, Best Option Restoration’s heat-based method reduces that timeframe to just three to four days.
This innovative approach, combined with an unwavering commitment to customer service, has helped Best Option Restoration earn a strong reputation nationwide.
Best Option Restoration ensures that all employees and contractors maintain strict compliance with Institute of Inspection Cleaning and Restoration Certification (IICRC) standards. Every team member receives extensive training before they go out in the field, and each one is certified and insured.
Customer Service That Shows Up in a Crisis
In the disaster remediation and restoration business, “customer service” takes on a slightly different meaning than in other sectors.
Delivering quality customer service isn’t about making someone’s trip to the grocery store pleasant or making sure you prepare their coffee fast enough. Zamucen knows that when customers call Best Option Restoration, they’re often in crisis—they may have just escaped a house fire or witnessed a tree crush their roof.
For this reason, Best Option Restoration is open 24/7 and is willing to take on any type or size of disaster. In contrast with many similar businesses, it also helps spare customers the additional financial stress of paying upfront for services.
Typically, homeowners dealing with major issues must pay contractors out of pocket, file a claim with their insurance, and hope they’ll be reimbursed. However, Zamucen notes that Best Option Restoration will coordinate directly with customers’ insurance companies and then bill the insurers directly.
There’s no way to make dealing with catastrophic structural damage stress-free, but by handling the insurance process for their customers, the company can at least reduce the burden.
Franchising with a Personal Touch
Zamucen attributes Best Option Restoration’s rapid yet stable growth to its supportive franchising program. “I receive lots of interest in the company, which allows me to be very selective,” he says. “To me, franchisees are more than just numbers—they’re partners. When someone invests $150,000, I take that responsibility seriously.”
Zamucen’s franchising philosophy has been shaped by years of building and expanding businesses. “When I first started 20 years ago in franchising, it was looked at as the franchisor was the all-knowing and not questioning, kind of like the Wizard of Oz,” he explains. “You just listen and do what he says. And as I’ve evolved in business, it’s become a two-way street where I listen a lot more now than I teach.”
That kind of mutual respect goes a long way. For Zamucen, being a franchisor isn’t just about his success — it’s about guiding and supporting new business owners as they embark on their journeys with Best Option Restoration.
“I take the stance of making sure I meet them where they are instead of where I feel like they should be,” he says. “And then we go from there.”
Featured image provided by BORa
Kyle Lewis is a seasoned technology journalist with over a decade of experience covering the latest innovations and trends in the tech industry. With a deep passion for all things digital, he has built a reputation for delivering insightful analysis and thought-provoking commentary on everything from cutting-edge consumer electronics to groundbreaking enterprise solutions.
