(11/08/07)

Learn how the Avaya Video Telephony Solution makes video communication as simple as a phone call, by integrating the premier video capability from Polycom into Avaya IP Telephony. The solution provides both point-to-point and multipoint capability, and leverages the presence and instant messaging capabilities of Avaya IP Softphone, giving users improved collaboration capability for real-time decision makingin the office, at home, or on the road. >>

(11/19/07)

With the latest development tips and smart network design, you can lead your teams to successful high availability (HA) application deployment. See how Avaya's SIP A/S can help. >>

(12/14/07)

As a pandemic becomes more prevalent, every organization will be faced with the challenge of deciding what its obligations are to its stakeholders--owners, employees, customers and community. This document provides a framework for understanding and acting on those obligations. >>

(11/26/07)

Learn about how Avaya teams up with Extreme Networks edge provisioning technologies to help customers conserve. >>

(09/12/07)

Learn how developers using Microsofts .NET framework can use SIP Objects.NET to gain simple and flexible access to telephony networks. SIP Objects.NET enables developers to access a wide variety of enterprise or traditional carrier networks by leveraging technologies such as Avayas SIP Application Server. >>

(08/16/07)

This paper defines service oriented communications, a business concept that moves the game of enterprise communications to the World Cup level. Self-contained communication applications that once played every role are now moving toward a team approach, where the specialist at a given function provides that function as a service to the other applications on the network. >>

(08/07/07)

As VoIP sizzles prominently in the mainstream IT world, enterprises, government entities, and service providers are swiftly adapting to newly adopted VoIP environments. They are on the lookout for complementary IP communications technologies, such as Fax over IP (FoIP) server software that will leverage and scale easily to their current or future VoIP investments. This whitepaper provides a comprehensive understanding of the computer-based fax landscape with facts, trends and expert insights on topics such as: fax document security and privacy; boarded versus boardless IP fax technology, fax server ROI and cost/productivity benefits; fax workflow support; regulatory compliance with laws such as HIPAA and SOX; as well as faxing with networked multifunction printers (MFPs) and copiers. >>

(07/10/07)

Avaya recently introduced .NET developers to the new features that will be available in Application Enablement Services (AES 4.1), allowing you to take a sneak peak of its new .NET Software Development Kit (SDK) for Device and Media Call Control (DMCC). You spoke, and Avaya listened. Feedback indicates that you want to know more about how you can use the same components to develop thin client applications that run in a Web browser that you use to develop the same applications in Visual Basic and C#. >>

(06/14/07)

This whitepaper describes SIP from both business and technical perspectives. Read about how SIP can improve internal and external communications, as well as the basics of how SIP technology works, and how to build a SIP environment. >>

(06/07/07)

The capabilities and applications enabled by Session Initiation Protocol (SIP)while nothing new to SIP developers, Internet Service Providers and the likemay not be so obvious to mainstream developers who do not yet use it in everyday coding. So, here's a crash course in SIP for those of you who want to become SIP developers. You seasoned SIP developers may learn a thing or two as well, and find some valuable SIP resources you may not know about. >>

(05/22/07)

Session Initiation Protocol (SIP) developers certainly fill the gap in an increasingly important segment of the market and have proven their worth in developing advanced communication applications. The global SIP developer community has taken advantage of online resources for yearsand whether you know it or not these tools are at your disposal. Meet Avaya's additional resource in the global SIP development community, Ubiquity Developer Network (UDN). >>

(06/20/07)

This article looks at the development of next-generation applications in the context of using SIP and explores the approach. >>

(05/04/07)

Microsoft .NET and C# developers: Get a sneak preview of Avaya's latest SDK for developing enterprise telephony applications for Avaya's Communication Manager (CM). You can now preview the new .NET SDK for Device and Media Call Control (DMCC) for free. >>

(06/14/07)

The traditional software and platform integration approaches to meet business demands for innovation have fallen short. Learn how the SOA approach embedded within the software elements of Avaya's Voice Portal and Dialog Designer solutions means that you will be able to meet the challenges of delivering "the future" today. >>

(05/22/07)

As an example of the content available on UDN, download this whitepaper for an insight into the developer technologies available in the telecommunications domain and the business case surrounding their exploitation. >>

(03/22/07)

If you're a developer interested in leveraging voice-data convergence, Avaya provides a software development kit (SDK) or an application programming interface (API) for just about any application you've been commissioned to develop. Even better news is that most are available for free download. With these assets at your fingertips, read on to learn more about the Avaya SDKs and APIs that you need to make your job as a developer easier. >>

(04/26/07)

Check out this guide, which provides an overview of the AlliancePartner and the DeveloperConnection programs, as well as an extensive list of partner profiles for companies using Avaya technologies and IP phones. (PDF 2.2 MB) >>

(03/28/07)

Learn about the importance of the telephone user interface and the interface's integration into telephone design in achieving the full productivity potential inherent in IP Telephony. This paper also explores how Avaya has stepped up to the productivity lag challenge with the introduction of new phone designs and interface paradigms. >>

(03/28/07)

This paper explores the possibilities for better sound quality within IP Telephony through the introduction of Wideband Audio technology and the business implications for improved productivity that the new wave of sound can offer. Learn how Avaya has chosen to exploit the productivity potential for Wideband Audio in its new line of telephones. >>

(03/28/07)

Learn how IP Telephony applications can produce the improvements to customer service, employee productivity, and revenue growth that many previously thought only available to large enterprises. >>

(02/13/07)

It's natural for telecom customers to make certain basic demands regarding the security of the Voice over Internet Protocol (VoIP) applications being implemented over their converged communications network. You, as a developer, need to know what those basic security expectations areand how to deliver them. >>

(02/08/07)

Learn how companies such as Avaya, Cisco, Siemens, Nortel, Mitel, Syntellect, Aspect Software, Genesys Telecommunications, NEC and others are promoting SIP-based IP contact centers. >>

(12/06/06)

Is your company's existing voice communications system is so antiquated that you can no longer buy replacement parts when something fails? Sounds like it's time for a change. Learn how some organizations have chosen to leverage a trifecta of resourcesan alliance between AT&T, Avaya Inc., and Gold Systemsto lay the groundwork for their IP telephony infrastructure. >>

(12/18/06)

If you are planning to migrate your company's phone system to an IP telephony-based system with the latest and greatest IVR capabilities, you had better be up on the latest trends in the market to make wise, informed decisions. Here are a few trends and technologies to consider that may help make your decisions easier. >>

(12/15/06)

Download a free license version of Avaya SIP Softphone to conduct basic peer-to-peer SIP calls and instant messaging, with the added benefit of being able to be upgraded to the Avaya licensed version for SIP proxy connectivity and additional features. >>

(10/24/06)

The popularity of IP Telephony is growing steadily as an increasing number of companies realize the cost savings and enhanced productivity benefits of IPT technology. Far from being forced into a one-size-fits-all solution, businesses now have a choice in how best to implement IP Telephony. >>

(06/26/06)

VoIP—what is it? Is it reliable? How can VoIP help address my business needs? This guide answers all your questions and helps you meet your business challenges head on. >>

(06/26/06)

Learn how to use the Avaya Communication Architecture to further the evolution of intelligent communications in your business. >>

(05/24/06)

You may be rapidly reaching the conclusion that everyone has too many devices, too many numbers, and too little time. SIP is here to save the day and it is fast becoming the standard for complete service integration. SIP Communications For Dummies shows readers how to improve communications while simplifying our device-centric world. >>

(05/10/06)

Using the Avaya IP Telephone's Web and Push APIs does not require any proprietary technologies or special servers. If you can create a WML page, are familiar with HTTP and standard Web servers, then you're ready to begin. Learn how the Avaya APIs work and get started. >>

(04/13/06)

This Avaya limited edition of "VoIP Security for Dummies" shows how risks are identified, analyzed, managed, and minimized in your converged voice and data networks. Find out how security best practicesand Avaya products and servicescan make your VoIP network as secure as a traditional telephone network. >>

(03/27/06)

See how Avaya's implementation of its Web services-based SOA allows you to use your existing infrastructure and extend it to converge with cutting-edge speech apps with business processes and enterprise applications, such as CRM, ERP, and supply chain management systems. >>

(03/03/06)

Avaya's AES-CM Simulator can save your company big bucks by allowing you to test your voice applications in a production environment. See how using converged computer and telephony technologies to provide a test bed for telephony applications makes all the difference. >>

(02/21/06)

See how enterprise developers can look like they have been coding telephony-based, self-service applications for yearswith proprietary tools and a few tricks of the trade. >>

(02/23/06)

Review of the Avaya Voice Portal and Dialog Designer solution architecture. >>

(02/23/06)

VoiceXML and the Future of Services Oriented Architectures
This paper will outline Avaya's view on VoiceXML and how it plays a lead role in the emerging trend of more open, intelligent communications solutions. >>

(02/28/06)

Learn how Session Initiation Protocol, SIP, will impact user communications, integrate communications with business processes, enrich the customer service experience, and even change the way enterprises connect for their communication services. >>

(01/06/06)

Developing voice-enabled applications in Java/J2EE or .NET? Curious about the technology behind VoIP or IP Telephony? Avaya has developer programs available. Here's what you need to know. >>

(01/06/06)

More than ever, the new age of telephony means being able to depend on your partners as well as your platform. >>

(01/06/06)

Voice over Internet Protocol applications aren't just for telecommunications programmers working on phone switches. Thanks to emerging technologies and standards, enterprise programmers and commercial developers can leverage voice technologies in traditional Web, desktop and server software. Not familiar with VoIP? You're not alone. This primer will help. >>

(01/06/06)

This Avaya limited edition of VoIP For Dummies shows how converging your traditional voice and data networks can save money and increase efficiency and productivity throughout your organization &emdash; just what it takes to remain competitive in today's marketplace. >>

(01/06/06)

Converged networks require converged security that expands traditional data security practices to protect the privacy of all network information, including IP telephony traffic. This paper explores balancing IT security policies and application performance. >>

(01/06/06)

Session Initiation Protocol (SIP) builds on the benefits of IP by adding intelligence to business processes and providing both users and enterprises with better control over their communications. >>

(07/12/06)

Learn how provisioning and deprovisioning telephone systems, and other administrative functions, can easily be made an integral part of your IT infrastructure. >>

(02/28/06)

Our new book gives how-to's and tips for a business continuity/disaster recovery program for communicationsuseful whether you're just beginning to plan or designing the next level of an existing strategy. >>

(01/06/06)

Follow step-by-step to plan for business continuity of your telecommunication systems. From risk assessment and business impact analysis to recovery planning and testing, Avaya gives you guidance and insight into how to assure your business processes will be sustainable in a crisis. >>

(02/08/07)

Recent events have ushered in sweeping changes in disaster preparedness and corporate governance. Learn more about how, often, preparedness plus regulatory/legislative/presidential orders are linked and managed under an umbrella term of compliance and business continuity. >>