(12/14/07)

Learn how Avaya Modular Messaging solutions provide enterprises with a telephone user interface (TUI) that enables subscribers and callers to access messaging easily regardless of their familiarity with the messaging system. >>

(08/24/07)

Learn how the new Avaya IQ analytics and reporting system provides a single reporting solution for contact center intelligence. >>

(08/16/07)

Learn how Avaya and Microsoft are leveraging Avaya Intelligent Communications solutions across Microsoft platforms, server tools, and applications to create a seamless communications environment. >>

(06/20/07)

SIP servlets make developing applications for telecommunications networks easier than ever before. Learn just how easy it is to create a basic telecommunications application using SIP servlets. The use of open standards such as SIP, together with Java programming, has radically simplified the task of creating complex applications. >>

(03/28/07)

This paper offers a look at how Avaya views Session Initiated Protocol (SIP) enterprise evolution. It also describes SIP technology, and describes roles/details of the SIP protocol and associated technologies. >>

(11/15/06)

Read this white paper and consider the case for establishing a telecommuting or home agent program for competitive advantage. >>

(01/04/07)

Avaya Unified Communications and its development solutions help organizations be more productive and improve service to their customers. Now it's up to you to do your homework and determine the APIs you need for your company's UC solution. >>

(02/08/07)

Say good-bye to communication silos. Find out how the IT and communications industries are gearing up to change the way corporations use communications and write applications, linking them tightly together. >>

(11/07/06)

In June, we introduced you to the new features of Avaya's Interaction Center 7.1, giving you the 50-foot view of the new multimedia software development kit (SDK). Now that you've had some time to get your feet wet with IC 7.1, let's take a more microscopic view into some of the multimedia SDK, Web services, and custom media delivery. >>

(10/24/06)

This white paper provides a framework to help call centers create a plan to address the business continuity implications of a pandemic. >>

(10/17/06)

When it comes to emergency services, nothing short of 100 percent uptime is acceptable. Often, various emergency agencies within a county or local area use disparate and archaic systems. Sometimes emergency personnel provide the necessary services with systems that lack sufficient, let alone cutting-edge, communications capabilities. See how Avaya's technology helped pull everything together on the Gulf Coast. >>

(08/15/06)

Learn how to create voice apps with Avaya's Eclipse-based Dialog Designer and the Interactive Response or Voice Portal platforms and easily deploy them on IBM WebSphere Application Server. >>

(06/26/06)

This whitepaper explores the challenges facing contact center managers and explores a range of options for managed contact center solutions. It also explores how some companies have benefited from implementing managed services within their centers. >>

(06/06/06)

Customers that took advantage of Avaya's Interaction Center 7.0 have already made the move from voice-only interaction to a fully integrated, multi-channel customer interaction center. Now, IC 7.1 brings a plethora of new cutting-edge functionality to Avaya customers by expanding the capabilities of IC 7.0. >>

(06/26/06)

What is the best model to reduce costs and improve responsiveness of your contact center? This whitepaper explains a more efficient model and how to adopt it for your business. >>

(02/28/06)

Outbound communications strategies and new technologies are enabling new models for building profitable customer relationships and raising agent productivity. This white paper explorew how Avaya Proactive Contact can help your contact center become more productive, your customer relationships stronger and your business more profitable. >>

(01/06/06)

This book provides information on running contact centers and implementing technology in a profitable manner. We'll show you what defines a good contact center, ways to improve your contact center, the latest technological enhancements, how to set performance targets and manage results, plus much, much more! >>

(01/06/06)

Learn how to leverage today's speech technologies for more profitable customer operations, smarter processes, and greater productivity in the call center. >>

(01/06/06)

What are the ways Session Initiation Protocol (SIP) and IP Telephony benefit the contact center? Read how SIP can provide an open modular architecture and simplify Computer Telephony Integration. >>