(10/03/08)

CCXML is the right platform on which to build applications that span the gap between self-service and traditional telephony call control. In the first part of this two-part series, we looked at the structure of CCXML, at its language elements, and described some of its capabilities. In this article, we'll walk through a full CCXML program and get a feel for building applications that combine CCXML and VXML (Voice XML) using Avaya Dialog Designer. >>

(09/29/08)

Avaya incorporates video as a natural extension of communications and customer service solutions, helping customers to work more effectively through more frequent face-to-face interactions, enhance customer service by adding visual context, and reduce travel costs. >>

(09/29/08)

Learn how to use the AE Services Telephony Web Service in a Speech Application created using Avaya Dialog Designer. Via the Telephony Web Service, Avaya Voice Portal-based speech applications can perform basic third-party call control operations. >>

(09/29/08)

Having trouble installing and configuring the Application Enablement Services (AE Services) Device, Media, and Call Control (DMCC) XML SDK? Check out this tutorial to get it up and running quickly. >>

(09/10/08)

This tutorial covers the available tools, their installation and necessary configuration steps required to execute Push and Browser applications on the Avaya 4600 and 9600 Series IP Telephones. >>

(09/10/08)

This tutorial outlines the basic steps involved in developing a call detection telecommunication application using Avaya Device, Media and Call Control (DMCC) Java SDK. The tutorial covers detecting and answering incoming calls, originating calls, and terminating calls. It also explains how to implement the various methods of the SnapshotServices package. This package provides a set of services that allow an application to query for all calls on a device, or to query for all devices on a call. >>

(09/10/08)

Examine the implementation of telecommuting capabilities from an operational management perspective. >>

(09/10/08)

Take a high-level approach to call control with Call Control XML and bring new capabilities to self-service applications. >>

(07/28/08)

Today's demanding customer service environment must be tightly integrated into enterprise business processes in order to produce real value. With Avaya Interaction Center web services you can easily fit the contact center into a true service-oriented architecture. >>

(07/01/08)

With social media, email and instant messaging competing with the phone as communication media, integrating phone conversations with Web 2.0 applications is the logical next step for communication. In this piece, Ty Anderson talks about integrating Avaya AE Services with Facebook to create a new customer dynamic. >>

(08/22/08)

Avaya Meeting Exchange Express Edition delivers the power of in-house conferencing in a package that is flexible and simple for small to midsize businesses to deploy. With optional Instant Messaging and Web Conferencing integration, Meeting Exchange Express provides smaller businesses with collaboration capabilities previously available only to larger enterprises. >>

(02/04/08)

Avaya and IBM have leveraged their considerable individual technologies, platforms, and roadmaps to create a combined vision to make real-time and non-real-time collaboration a reality for enterprises. Learn how integrating the powerful communications applications from Avaya with IBM Lotus software for business applications, results in unity of communications. >>

(08/29/08)

Sponsored by Avaya
Join Avaya for the Think Outside the Cube Unified Communications (UC): Conferencing and Collaboration Webinar. You'll get the inside scoop on the state of Unified Communications market and where it's headed from industry consultant and Publisher of the Lippis Report, Nick Lippis. Plus, you'll learn from Greg Brophy, director of product management for Avaya's Unified Communications Division, how you can be more competitive and productive with the latest conferencing and collaboration solutions. >>

(05/22/08)

With the advent of new Intelligent Presence technologies, your business applications can be smarter by providing a richer perspective on the availability of team members, both inside and outside of the enterprise. >>

(04/29/08)

Analyzing and acting on data on the fly is easy with the Avaya Event Processor. In our previous installment, Ty Anderson showed us how to build a simple Event Processing Language (EPL) application to get started. In part two, Ty shows us how to bring external information into the Event Processor Server through an RSS feed. >>