(07/28/08)

Today's demanding customer service environment must be tightly integrated into enterprise business processes in order to produce real value. With Avaya Interaction Center web services you can easily fit the contact center into a true service-oriented architecture. >>

(07/01/08)

With social media, email and instant messaging competing with the phone as communication media, integrating phone conversations with Web 2.0 applications is the logical next step for communication. In this piece, Ty Anderson talks about integrating Avaya AE Services with Facebook to create a new customer dynamic. >>

(06/26/08)

The Avaya IP Communications Development Environment (Avaya IPCoDE) enables developers to test and debug IP communications applications under development, costefficiently and easily. Avaya IPCoDE comprises software-only, developer-oriented editions of Avaya Application Enablement (AE) Services, Avaya Communication Manager and Avaya SIP Enablement Services. >>

(06/12/08)

Avaya's Device, Media, and Call Control (DMCC) service gives your application control of devices, calls, and media on Avaya Communication Manager. The Avaya DMCC Dashboard can help you get your DMCC application built and tested sooner—and help you to master the DMCC service API. >>

(06/23/08)

Avaya Dialog Designer's built-in application simulator gives you the freedom to test, tweak, and innovate outside of a production self-service environment. >>

(02/04/08)

This whitepaper explains how contact center managers can use Avaya IQ to turn a spotlight on individual agent behaviors. With these insights, you can catch frustrated or burned-out agents before you lose them or they cost you business. Avaya also identifies your best agents, so you can reward them and use them as positive behavior models. >>

(02/04/08)

Avaya and IBM have leveraged their considerable individual technologies, platforms, and roadmaps to create a combined vision to make real-time and non-real-time collaboration a reality for enterprises. Learn how integrating the powerful communications applications from Avaya with IBM Lotus software for business applications, results in unity of communications. >>

(11/12/07)

By reusing and sharing components in a Service Oriented Architecture, it is possible to build applications more quickly and efficiently. For SIP-based applications in a SOA, this means you can become a SIP developer without becoming a SIP expert. >>

(05/22/08)

With the advent of new Intelligent Presence technologies, your business applications can be smarter by providing a richer perspective on the availability of team members, both inside and outside of the enterprise. >>

(04/29/08)

Analyzing and acting on data on the fly is easy with the Avaya Event Processor. In our previous installment, Ty Anderson showed us how to build a simple Event Processing Language (EPL) application to get started. In part two, Ty shows us how to bring external information into the Event Processor Server through an RSS feed. >>