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Tip of the Day
Language: Microsoft Exchange
Expertise: Beginner
Oct 29, 1999

Public Folder as an Outlook Address Book

Question:
I am using Exchange Server 5.5 and Outlook 97 on about 30 workstations. I use a public folder to store shared contact info. On all but two of the workstations I can right-click public folder, go to Properties and the Outlook Address Book tab, then check the box to use it as an Outlook Address Book. However, on those two, the box is grayed out. Do you know why it is unavailable?. It is driving me crazy.

Answer:
My best guess would be that those two machines don't have the Outlook Address Book in their profile. In Outlook go to Tools > Services and make sure Outlook Address Book is listed there. If it isn't, add it.

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