In 2025, AI agents will become integral parts of business operations. They demonstrate their ability to handle multiple tasks and integrate seamlessly with existing systems. Companies like Google, IBM, Microsoft, and Anthropic offer AI agents.
A lot of buyers for large organizations don't realize that there are only a few good LLMs out there and that everyone selling them an specialized AI solution is basically building tools & prompts around one of just a few AI systems and then giving it some impressive-seeming name.
— Ethan Mollick (@emollick) June 24, 2025
These agents can perform tasks such as answering customer questions, managing factories, and analyzing supply chain data. They can also automate routine tasks in areas like HR, sales, and operations. Some key AI agent platforms include:
The two most common questions I get asked about AI are “which AI should I use” and “how do I start using AI?”
I wrote a short guide attempting to answer both questions. https://t.co/Ck890RsRUz
— Ethan Mollick (@emollick) June 23, 2025
Google Gemini: Used in industries from fast food to finance to automotive.
3 Pillars for Managing Tomorrow's #AI Agent Ecoystem. @ChiefExecGrp Magazine feature on the @USAToday bestseller #DigitalImpact: The Human Element of AI-Driven Transformation by @boomi CEO Steve Lucas from @WileyBusiness. https://t.co/aEZD8poNtT
— Mark Fortier, Fortier Public Relations (@bizbookpr) June 25, 2025
Handles customer queries and parses data. Amelia: A customizable platform used in finance, pharma, and telecom and recently acquired by SoundHound.
IBM Watsonx: A no-code platform for building agents that automate business tasks. Resolves 94% of requests automatically. Microsoft Copilot & Azure AI Agents: Specialized agents that execute workflows and integrate with Microsoft tools like Teams and PowerPoint.
Claude by Anthropic: Designed for high-trust enterprise environments.
AI agents in business
Excels at complex workflows and structured decision-making.
North by Cohere: Replaces busywork with intelligent automation. Used in finance, healthcare, retail, and legal. OpenAI is also developing an agent called Operator.
It can perform real-world tasks, such as ordering groceries and filling out forms on behalf of users. As AI agents become more prevalent, companies are beginning to view them as “digital employees.” For example, the CEO of i2c said, “We now actually think of AI as one of the boxes in our org chart.”
At i2c, AI agents autonomously resolve 99% of customer service calls. They also personalize communication based on customer preferences.
Managing this “digital workforce” requires new guidelines around data governance, bias monitoring, and decision tracking. The rise of AI agents has significant implications. Online merchants will need to appeal to objective AI shoppers, not just human perceptions.
Companies that treat AI as legitimate team members may gain efficiency and CX advantages. In summary, AI agents are rapidly becoming essential workers, not just tools. This shift demands a new mindset from business leaders.
The key question is no longer “Where can I use AI?” but “How can my digital workforce achieve our goals?”
Deanna Ritchie is a managing editor at DevX. She has a degree in English Literature. She has written 2000+ articles on getting out of debt and mastering your finances. She has edited over 60,000 articles in her life. She has a passion for helping writers inspire others through their words. Deanna has also been an editor at Entrepreneur Magazine and ReadWrite.
