Community Fibre, a London-based internet service provider, experienced a widespread outage on Monday. The issue left many customers without internet access around lunchtime. The outage affected users across the entire city.
Despite the disruption, some users found a relatively simple fix to restore their connection. Instructions for this solution can be found on Google’s website. Community Fibre acknowledged the problem on its website.
Community Fibre outage affects city-wide
The company stated that it was working to fix the situation. Some customers may be experiencing disruption to their service,” read an alert on the company’s service status page.
Our engineers are aware of this issue and are working on a solution as their top priority. We apologise for any inconvenience caused and appreciate your patience.”
The outage led to many complaints on social media, including Twitter. The company had recently tweeted about “random acts of kindness.” One frustrated customer responded, “How about you kindly restore our internet services?”
Community Fibre’s official Twitter account responded by apologising.
The company directed users to their website for updates on the situation.
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