FAQ

Q. My new subscription requires an email address confirmation, but I still haven't received a confirmation email.

A. The confirmation email was generated automatically when you subscribed to our publication. It was sent to the email address you provided on your registration form. Please check that email account and make sure the email didn't end up in a spam folder (keep your eye out for an email from Internet.com Registration).

Q. I checked my spam/junk mail and I still don't see my confirmation email.

Q. I received my confirmation email, but the "Confirm Email Address" link is broken/doesn't work/doesn't appear.

A. Please send an email to membersupport@internet.com and let us know that you are unable to confirm your email address. We will be happy to confirm your email address from our end.

Q. I clicked on the "Confirm Email Address" link in my confirmation email and received an error message, so I don't think the confirmation worked.

A. Please send an email to membersupport@internet.com and let us know that the email confirmation failed. We will be happy to confirm your email address from our end.

Q. I'm trying to log in, but my username and password are not accepted. I receive a "Does not exist in database" error message. How can this be when I just registered?

A. Although uncommon, it's possible that your registration data was not saved properly. Please send an email to membersupport@internet.com and we will be able to determine if you are listed as a registrant and go from there.

Q. My password is not accepted/I can't reset my password.

A. Please note that passwords must be 6 to 20 characters long and are case sensitive. You may include the letters A through Z, the numbers 0 to 9, underscores (_) and a single dot/period (.) If you continue to have problems with your password, please contact membersupport@internet.com.

Q. I already have a WinDrivers username and password. Can log into Internet.com using this information?

A. Yes, if you already have a WinDrivers username and password you can continue to use the same login information.

Q. What am I registering for?

A. You are registering to become an Internet.com member. Membership provides access to content on the Internet.com, EarthWeb and DevX networks as well as unlimited access to WinDrivers. Please see http://www.devx.com/WhyJoin for further details and benefits of the membership.

Q. Will I have to register every time I want to download or view content from your sites?

A. No, this is a one-time registration process and the registration takes just a couple of minutes. Once you've registered, you will be able to login to our sites at any time, using just a username and password. From there, you can download or view all the content you'd like!

Q. I'm not sure I want to become a member. Can't I just download a whitepaper without first becoming a member?

A. No, you'll have to register in order to access our content. But please be aware that we've implemented this membership process (a single sign-on system) so that our valued customers can easily log into our sites and access content without having to fill out so many forms like you've done in the past. We created this new single sign-on system to make our content more accessible to you.

Q. You already send me Tech Alerts via email, so it's obvious that you have my contact information. Why do I still have to register?

A. If we already email you, then you're an existing customer who has filled out forms in the past to gain access to our content. But it's to your advantage to create a new membership account with us. Once you do, you'll no longer have to provide your profile information each time you want to view or download our content. All you'll need to do is login!

Q. I've already got a DevX membership. Why do I have to join Internet.com?

A. Thank you for being a DevX customer! Please note that your DevX account and history will not change with our new Internet.com membership. We apologize that the memberships aren't better integrated, but we're getting there. The new Internet.com membership allows you to gain access to content on Internet.com and Earthweb, as well as on DevX, so you'll be able to expand your horizons while still enjoying the benefits of your DevX account.

Q. I stopped receiving some of the newsletters I was previously subscribed to. What happened?

A. As we move all our newsletters to the new system, there's a chance of minor delay. Please check the "Manage My Account" page in our global toolbar (you'll need to log in first) and click on the Newsletter button to check your subscriptions. If you have any problems, please contact membersupport@internet.com.

Q. I want to unsubscribe to one of my existing newsletters or subscribe to a new newsletter.

A. Go to the Manage My Profile page (directly underneath the red LogIn button on the http://www.internet.com toolbar) and click on the "My Newsletters" link. Just check the newsletters you want, or uncheck the newsletters you don't want and hit the "Submit" button.

Q. I want to update my profile information because I have a new address, phone number, email address, etc.

A. Please visit the "Manage My Profile page (directly underneath the red LogIn button on the http://www.internet.com toolbar) to modify your existing profile data. There are separate links for updating your email or password. Other profile data can be modified directly on the page. Once you submit the new data by clicking on the "Update" button, your account will be updated.

Q. I want to cancel my registration. Will you please take me out of your system?

A. Certainly, although we're sorry to see you go. Please send an email to membersupport@internet.com and indicate that you'd like to cancel your membership. We'll take care of it.