(04/16/08)

First item on the SIP to-do list: get the tools. In this introductory article, we'll work our way through installing and configuring Avaya's SIP A/S development server, its SIP application framework and components, and the Eclipse-based environment that puts it all together. >>

(03/18/08)

Analyzing real-time data streams for actionable information is the next frontier for developing business intelligence. With Avaya's Event Processing Language (EPL) you can tap new sources of streaming data for competitive advantage. >>

(05/06/08)

Learn more about the Device, Media and Call Control capabilities of AE Services, including the DMCC Dashboard test tool. >>

(05/06/08)

Quickly create basic click to call applications using the AE Services Telephony Web Service SDK. >>

(05/06/08)

The Service Capability Interaction Manager (SCIM) forms an important element of the Next Generation Network. Learn more about the current state and future plans for this network functionality. >>

(12/26/07)

With collaboration from Avaya, Microsoft and Inova IT, developers now see the convergence of Web-based and telephony standards under a single infrastructure for easier .NET development and deployment. >>

(12/21/07)

To compete in the telephony service space with bundled services, enterprise application providers must rely upon a distributed application infrastructure. Learn about a new framework that makes it easy to develop telephony services within the .NET environment. >>

(10/08/07)

When an enterprise requests Avaya assistance with a technology contribution initiative, the Business Communication Consultants engage in a systematic, and fully confidential, six-step process that's designed to help the client identify the optimum technology investment strategy. Learn more about this process today. >>

(02/04/08)

This whitepaper explains how contact center managers can use Avaya IQ to turn a spotlight on individual agent behaviors. With these insights, you can catch frustrated or burned-out agents before you lose them or they cost you business. Avaya also identifies your best agents, so you can reward them and use them as positive behavior models. >>

(11/08/07)

For business leaders that are interested in taking advantage of new applications to gain a competitive edge, this executive brief first discusses the hallmarks and business benefits of Unified Communications, then ends with a set of recommended approaches to help companies ensure smooth and successful UC deployments that optimize application performance according to each business unique needs. >>

(09/10/07)

Explore how Avaya can evolve your reporting with a flatten-consolidate-extend strategy. The new Avaya platform accommodates the next generation of effective and versatile contact center environments. >>

(02/04/08)

Avaya and IBM have leveraged their considerable individual technologies, platforms, and roadmaps to create a combined vision to make real-time and non-real-time collaboration a reality for enterprises. Learn how integrating the powerful communications applications from Avaya with IBM Lotus software for business applications, results in unity of communications. >>

(11/12/07)

By reusing and sharing components in a Service Oriented Architecture, it is possible to build applications more quickly and efficiently. For SIP-based applications in a SOA, this means you can become a SIP developer without becoming a SIP expert. >>

(11/05/07)

Creating converged services no longer requires you to spend countless hours writing hundreds (or thousands) of lines of code. Through the use of conventional Integrated Development Environments and plug-ins, you can easily converge your business and communications applications to create new capabilities for your users. >>

(02/12/08)

Acting on fast moving events can be difficult without the right tools. But with Avaya's Event Processor and SQL-like Event Processing Language (EPL), it's easy for you to create the logic to handle real-time events. >>

(03/31/08)

Learn how to develop applications as well as the range of powerful tools and resources available to assist you, that leverage the telephony capabilities of Avaya Communication Manager. >>

(03/31/08)

Learn how to get more from your technology investment with the tools and resources to take your business to the next level. >>

(03/31/08)

Learn which AE Services SDKs are most appropriate for your application development needs. >>

(01/15/08)

With more and more factors coming into play impacting daily business decisions, it is critical to seek out programmatic solutions for tracking each pertinent event. A robust event-processing system tied into communications-enabled business processes can eliminate latency in daily business decisions. >>

(02/08/08)

Avaya explores the retail banking trends and best practices in interactive digital merchandising with Charles Ansley, CEO of Symon Communications. With thousands of installations worldwide and more than two-thirds of the Fortune 100 as valued clients, Symon Communications has set the standard in digital signage and real-time data display solutions for more than 25 years. Symon Communications is a long-standing Avaya Platinum DeveloperConnection partner. >>

(10/08/07)

When an enterprise requests Avaya assistance with a technology contribution initiative, the Business Communication Consultants engage in a systematic, and fully confidential, six-step process that's designed to help the client identify the optimum technology investment strategy. Learn more about this process today. >>

(09/10/07)

Explore the value of preventative remote maintenance with this analysis of customer outage data from Avaya. >>

(08/24/07)

Not having an intelligent process in place to recognize and act on important events as soon as they occur dramatically impacts business performance. Learn how Avaya solutions for Communications Enabled Business Processes (CEBP) are providing a way for your business to transform how you detect and respond to critical events, with the goal of minimizing latency and creating a more agile, responsive organization. >>

(05/22/07)

This whitepaper introduces the concept of Event Driven Architecture (EDA) and describes the key role it plays in enabling new business strategies for Communications Enabled Business Processes. >>