It doesn’t matter what type of business you’re running or even the industry that you’re operating in. Organizations are forever looking for new and innovative ways to cut costs. They’re regularly turning to modern technology in order to do it. For example, one rising trend today for customer service lies in data observability.
But at the same time, cutting costs is about more than just saving money in a literal sense.
It’s about improving the return on investment of the assets you already have. It’s about saving as much time as possible to focus on those matters that truly need your attention. Additionally, it’s about giving your employees the opportunity to work not harder, but smarter on a daily basis.
Modern technology has offered many opportunities for businesses to that end. There are so many different options available in terms of tech, tools, and various platforms. It can be understandably difficult to know where to begin. With that in mind, there are a number of sophisticated tech tools that can help your business save time that you’ll definitely want to be aware of moving forward. Here are three you might wish to consider.
A Multidimensional Data Observability Cloud
One of the best tech-driven tools that can help your organization save money comes by way of a multidimensional data observability cloud, like the kind available from Acceldata.
Keep in mind that even smaller organizations are creating massive volumes of data on a daily basis. Contained inside that data is the insight necessary to better serve your customers. You can run a more efficient business and capitalize on trends and other opportunities as quickly as possible.
But if you don’t have a way to verify the accuracy of that insight, you’re not in a position to take advantage of it. That’s why multidimensional data observability is so critical to your success.
This type of tool helps data teams and organizational leaders gain essential, comprehensive visibility into their data. They can check if the data processing is affecting data quality and reliability. They can determine if there are any issues as the data is flowing through the data pipeline.
Businesses remain in complete control of their data and can use the product’s user interface, as well as leverage APIs to integrate with existing applications in their data stack. This helps make sure that data is able to flow freely across an enterprise, likely for the first time. With problematic data silos finally eliminated, data teams can identify “verified” quality data sets for their consumers.
Not only does this save time in that people spend less time searching for insight and more time acting on it, but it also empowers both communication and collaboration in a business as well.
Enterprise Resource Planning
Also commonly referred to as ERP for short, an enterprise resource planning tool is one designed to bring all of the various processes needed to run a business into a single tool.
This can include but is not limited to project planning capabilities, purchasing and other inventory-related matters, sales information, marketing information, human resources, and more. Many of these tools also allow better control over the financial side of a business as well.
The reason why this can save a business time is that all of these various elements can come together and form something more efficient as a whole than any of them could be on their own.
Many of these tools enable better communication across various areas of the business. Marketing and sales teams can effortlessly share data and insight with one another in a way that likely wouldn’t have been possible in the past.
Real-time data reporting also gives organizational leaders a true “bird’s eye view” of what is going on with the business. This allows them to make better and more informed choices about the direction of the company. They can do this far faster than they would be able to without such a tool.
Customer Relationship Management
Typically referred to as a CRM for short, a customer relationship management system is a software tool. Vendors design these systems to let a business manage all relationships with both current and potential customers within a single interface.
You want your business to continue to grow and evolve over time. As a result, it needs to do whatever it takes to make sure its relationships with its customers are as strong as possible. With a CRM tool, every piece of data pertaining to a customer is stored within the system itself. This includes preferences, purchase histories, communications, and more.
The major benefit of this is that a CRM can act as a singular data repository. It serves as a “single source of truth” when it comes to your customers. You can make this data observability available to anyone within an organization.
If a customer were to call with a question or concern they don’t have to get moved around from employee to employee until they find “the right person” who can help. Given access to a wealth of customer-related information, everyone in a business becomes the “right” person. This saves time on behalf of both themselves and the customer. It creates a better experience for that person along the way.
In the end, enterprise technology has come a long way in even as little as a decade. Tools like the ones listed above go a long way towards proving. By carefully implementing solutions like these that align with your larger strategy as a business, saving as much time as possible and accomplishing your unique organization goals is no longer a matter of if but when.
