Business Relationship Manager

Definition of Business Relationship Manager

A Business Relationship Manager (BRM) is a professional who serves as the primary liaison between an organization and its IT department or external service providers. Their main goal is to understand the business needs and objectives, ensuring that IT projects and services are aligned with these requirements while also fostering a strong, collaborative partnership. BRMs play a crucial role in bridging the gap between technology and business functions, improving overall efficiency and effectiveness.


The phonetic pronunciation of the keyword “Business Relationship Manager” is: /ˈbɪznɪs rɪˈleɪʃənʃɪp ˈmænɪdʒər/

Key Takeaways

  1. A Business Relationship Manager (BRM) acts as a liaison between the IT department and business units, ensuring that all technology needs are met and communication stays open.
  2. BRMs prioritize and align strategic goals with business objectives, focusing on value creation, collaboration, and improving the overall efficiency of the organization.
  3. Key skills for a successful BRM include strong communication, negotiation, and problem-solving abilities, as well as a deep understanding of the business and its processes.

Importance of Business Relationship Manager

The technology term “Business Relationship Manager” (BRM) is important because it refers to a crucial role in organizations that helps bridge the gap between IT departments and business units.

BRMs are responsible for aligning technology capabilities with business objectives, facilitating effective communication, and fostering strong collaborations between these two essential components of an organization.

They ensure that both parties understand each other’s needs and requirements, enabling the seamless implementation and integration of technology solutions to support business growth and innovation.

By maintaining a strong relationship between IT and business, BRMs are instrumental in driving successful digital transformations and maximizing the value provided by technology investments.


The primary purpose of a Business Relationship Manager (BRM) is to act as a crucial link between an organization’s stakeholders and its IT department. Serving as a strategic liaison, the BRM ensures that technology solutions implemented within an organization align with the business’s goals and objectives.

By thoroughly understanding both the organization’s needs and capabilities as well as the evolving IT landscape, the BRM plays a pivotal role in driving business growth and competitiveness through the effective deployment of technology. In fulfilling their responsibilities, BRMs engage in various activities, including analyzing industry trends, mapping current and future business processes, and collaborating with cross-functional teams, to help the organization make informed decisions.

They work closely with project managers, technical experts, and executive leaders to ensure projects are executed in a timely manner and deliver the desired outcomes. Moreover, BRMs hold a unique position to facilitate open communication channels and foster trust between parties, ultimately enabling a positive work environment and effective collaborations.

By bridging the gap between business and technology, Business Relationship Managers contribute to an organization’s success and help steer it towards achieving long-term goals.

Examples of Business Relationship Manager

Banking and Financial Services: In the banking and financial services industry, the Business Relationship Manager (BRM) often plays a crucial role in enhancing the collaboration between IT service providers and business units within an organization. For instance, Bank of America has implemented the BRM role to help manage their technology needs across various business divisions. The BRM identifies the banking divisions’ business needs, communicates with the IT department for software upgrades, ensures compliance with regulations, and manages technology-related budgets to ensure optimized services and improved customer experience.

Retail Industry: Walmart, the world’s largest retailer, has adopted the BRM model to streamline its technology systems to support store operations and the ever-growing e-commerce platform. BRMs at Walmart work across multiple divisions, such as logistics, store operations, and e-commerce, to understand their technology requirements and align them with the IT department’s strategy. They collaborate with IT and business stakeholders to ensure the efficient implementation of technology improvements, and to facilitate the adoption of digital innovations to support Walmart’s expansion and customer experiences effectively.

Healthcare Industry: Healthcare organizations, such as Kaiser Permanente, utilize BRMs to help bridge the gap between their IT departments and healthcare service providers. Having a technological expert like a BRM helps healthcare providers streamline their operations and improve patient experiences by optimizing the use of Electronic Health Records (EHR), deploying telemedicine solutions, and ensuring adherence to data privacy regulations. In this industry, BRMs also collaborate with key stakeholders to automate and improve clinical workflows, prioritize technology investments for improved patient care, and facilitate the implementation of digital health applications.

Business Relationship Manager FAQ

What is a Business Relationship Manager?

A Business Relationship Manager (BRM) is a professional who works to develop, maintain, and enhance the relationships between a company and its clients, partners, or stakeholders. Their primary goal is to ensure mutual success for the company and its clients by aligning business objectives and identifying areas for collaboration and improvement.

What are the key responsibilities of a Business Relationship Manager?

The key responsibilities of a Business Relationship Manager include the following: understanding the needs of the clients or partners, developing strategic plans, enhancing relationships, ensuring satisfaction, identifying new business opportunities, coordinating with internal teams, and monitoring and analyzing results to ensure goals are met.

What skills are required for a successful Business Relationship Manager?

A successful Business Relationship Manager should possess strong interpersonal skills, problem-solving abilities, excellent communication, a customer-focused mindset, strategic thinking, negotiation skills, and a solid understanding of the industry and the company’s products or services.

What qualifications are usually required for a Business Relationship Manager role?

Most employers require a bachelor’s degree in Business Administration, Sales, Marketing, or a related field for the role of a Business Relationship Manager. Some might also prefer candidates who have a master’s degree in a relevant field or professional certifications. In addition, they usually look for prior experience in account management, sales, or customer service roles.

Why is the role of a Business Relationship Manager important for a company?

A Business Relationship Manager plays a crucial role in a company’s success by bridging the gap between the company and its clients or partners. A strong BRM presence helps in maintaining long-term relationships, fostering customer loyalty, and ensuring effective management of resources and projects, ultimately resulting in increased revenue and growth for the company.

Related Technology Terms

  • Stakeholder Engagement
  • IT Service Management
  • Business Process Mapping
  • Customer Satisfaction Metrics
  • Strategic IT Planning

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