Business Support System

Definition of Business Support System

A Business Support System (BSS) is a collection of software applications, tools, and processes that enable businesses to efficiently manage operations, customer relationships, and revenue. BSS typically encompasses billing, customer relationship management (CRM), order management, and service provisioning. These systems are crucial in helping businesses automate processes, improve customer service, and streamline workflows.


The phonetics of the keyword “Business Support System” can be represented as: /ˈbɪznɪs səˈpɔrt ˈsɪstəm/

Key Takeaways

  1. A Business Support System (BSS) consists of components designed to assist businesses in managing various operational processes, such as billing, customer relationship management, and order fulfillment.
  2. BSS solutions are often integrated with other systems, including Operations Support Systems (OSS) and Enterprise Resource Planning (ERP) applications, in order to provide a unified approach to managing the entire range of business operations.
  3. Implementation of a robust Business Support System can lead to increased efficiency, improved customer satisfaction, and better decision-making through data-driven insights, ultimately contributing to the overall growth and success of an organization.

Importance of Business Support System

The term “Business Support System” (BSS) is important because it encompasses a wide range of software applications and IT solutions designed to streamline and optimize various business processes, such as customer service, sales, marketing, billing, and operations.

BSS plays a crucial role in improving overall business efficiency, automating tasks, reducing operational costs, and enhancing customer satisfaction.

By leveraging BSS technology, organizations can better manage and analyze their data, make informed decisions, and gain a competitive edge in the ever-evolving digital economy.

Thus, BSS is a vital component for businesses aiming to achieve sustainable growth and success in a rapidly changing technological landscape.


The primary purpose of a Business Support System (BSS) is to enable and facilitate the seamless management of various operational functions essential to the success of a business. Such systems are of paramount importance in managing the diverse aspects of a business, including customer care, sales, billing, and revenue management.

BSS functions as a vital cog in bolstering a company’s ability to cope with market shifts, customer demands, and technological disruptions. By streamlining processes, these support systems not only foster efficiency and productivity, but also enable businesses to make informed decisions through meaningful data analysis and insights.

A key component of a BSS is its ability to analyze and respond to customers’ needs and preferences, leading to improved customer satisfaction and engagement levels. BSS tools often integrate CRM (Customer Relationship Management) software to help businesses better understand their clientele, tailor their services accordingly, and build long-lasting relationships.

In addition, BSS solutions play a crucial role in automating repetitive tasks, reducing human error, and ensuring strict adherence to regulatory compliance. This collective functionality not only allows companies to focus on their core competencies and innovation, but also aids in long-term growth and value creation.

Examples of Business Support System

Customer Relationship Management (CRM) Software: CRM systems, such as Salesforce, HubSpot, or Microsoft Dynamics, are essential tools in managing customer interactions, sales, and support processes. These platforms help businesses organize customer data, track leads, monitor customer engagement, and automate marketing and sales workflows, providing better customer experiences and driving sales growth.

Enterprise Resource Planning (ERP) Systems: ERP systems, such as SAP, Oracle, or Microsoft Dynamics NAV, are comprehensive solutions that integrate various aspects of a company’s operations, including accounting, human resources, manufacturing, and supply chain management. By streamlining these processes and consolidating data across different departments, ERP systems help businesses improve efficiency, reduce operational costs, and increase overall productivity.

Business Intelligence (BI) and Analytics Platforms: These solutions, such as Tableau, Power BI, or Qlik, enable businesses to collect, analyze, and present complex data with the help of graphical visualizations. By aggregating data from multiple sources, BI tools provide organizations with valuable insights into their key performance indicators, helping them make informed decisions to optimize performance and drive growth.

Business Support System FAQ

What is a Business Support System (BSS)?

A Business Support System (BSS) is a set of applications and tools that help businesses manage their operations, including customer service, sales, billing, and revenue management. BSS enables businesses to streamline their processes, improve customer satisfaction, and optimize their overall performance.

What are the primary components of a Business Support System?

The primary components of a BSS include Customer Relationship Management (CRM), Billing and Revenue Management (BRM), Order Management, Inventory Management, and Analytics. These components work together to ensure businesses can efficiently manage their operations and make informed decisions.

What is the role of Customer Relationship Management (CRM) in a BSS?

CRM is a critical component of a BSS, as it helps businesses manage their relationships with customers by tracking interactions, maintaining contact information, and storing other relevant customer data. CRM tools can help businesses improve their customer service and sales efforts, ultimately contributing to increased customer satisfaction and long-term growth.

How does Billing and Revenue Management work within a Business Support System?

Billing and Revenue Management (BRM) within a BSS is responsible for handling all billing-related processes, such as issuing invoices, processing payments, and managing revenue. BRM helps businesses streamline their billing processes and ensure accurate and timely invoicing, leading to improved cash flow and overall financial performance.

What is the significance of Order Management in a BSS?

Order Management is a crucial component of a BSS that deals with the entire order lifecycle, from order placement to fulfillment. It helps businesses efficiently handle customer orders, track inventory levels, and ensure timely delivery of goods and services. Efficient order management can lead to higher customer satisfaction and improved operational efficiency.

How can BSS Analytics improve business performance?

BSS Analytics provides businesses with valuable insights into their operations by analyzing data collected from different BSS components. These insights can help businesses identify areas of improvement, streamline processes, and make data-driven decisions, ultimately leading to heightened business performance and growth.

Related Technology Terms

  • Customer Relationship Management (CRM)
  • Enterprise Resource Planning (ERP)
  • Order Management System (OMS)
  • Inventory Management System (IMS)
  • Business Intelligence (BI)

Sources for More Information


About The Authors

The DevX Technology Glossary is reviewed by technology experts and writers from our community. Terms and definitions continue to go under updates to stay relevant and up-to-date. These experts help us maintain the almost 10,000+ technology terms on DevX. Our reviewers have a strong technical background in software development, engineering, and startup businesses. They are experts with real-world experience working in the tech industry and academia.

See our full expert review panel.

These experts include:


About Our Editorial Process

At DevX, we’re dedicated to tech entrepreneurship. Our team closely follows industry shifts, new products, AI breakthroughs, technology trends, and funding announcements. Articles undergo thorough editing to ensure accuracy and clarity, reflecting DevX’s style and supporting entrepreneurs in the tech sphere.

See our full editorial policy.

More Technology Terms

Technology Glossary

Table of Contents