devxlogo

Homeshoring

Definition

Homeshoring, also known as homesourcing or onshoring, is the practice of outsourcing business functions or operations to remote workers based in their homes instead of hiring employees working in a centralized office or offshoring to another country. This strategy is often used for customer service, technical support, and other services that can be delivered through phone or online communication tools. Homeshoring helps companies save on operational costs, offers flexibility to employees, and taps into a wider talent pool by eliminating geographical constraints.

Phonetic

The phonetic pronunciation of “Homeshoring” is: /ˈhoʊmˌʃɔːrɪŋ/

Key Takeaways

  1. Homeshoring enables employees to work remotely from their homes, which can lead to increased productivity and work-life balance.
  2. Companies that adopt homeshoring can save on office space and expand their talent pool by offering remote work opportunities.
  3. Implementing homeshoring effectively requires the proper use of technology, communication tools, and management strategies to ensure seamless coordination and collaboration among remote team members.

Importance

The technology term “homeshoring” is important because it reflects a significant shift in the way companies conduct their businesses, particularly in terms of customer service, technical support, and back-office operations.

By enabling employees to work remotely from their homes, homeshoring offers companies cost-saving benefits, improved employee satisfaction, and access to a broader talent pool.

Additionally, it helps reduce carbon footprint by minimizing the need for physical office spaces and the impact of daily commuting.

Homeshoring not only allows companies to maintain a competitive edge in the global market by providing services 24/7, but it also helps them stay resilient in the face of unforeseen challenges, such as the COVID-19 pandemic, where remote work has become essential for business continuity.

Explanation

Homeshoring, also known as homesourcing or working remotely, is a business practice that enables employees to work from the comfort of their own homes rather than being in a centralized office location. This technology-driven concept has gained significant traction in the global market, primarily because it offers organizations the ability to access a wider talent pool, reduce operational costs, and improve employees’ work-life balance.

Inherently, homeshoring is a valuable tool for companies seeking to optimize their workforce, build agile teams, and enhance overall productivity and employee satisfaction. This remote work model is predominantly employed in industries like customer support, software development, and consulting, among others.

Communication technologies such as video conferencing, instant messaging, and cloud-based project management tools facilitate seamless collaboration and coordination among team members, thus mitigating any potential geographical barriers. Homeshoring has become even more relevant in the wake of the COVID-19 pandemic, as businesses strive to adapt to the new normal and remote work becomes an essential strategy to ensure the continuity of operations and team cohesion.

By embracing homeshoring, companies invest in not only the well-being of their employees but also in the overall sustainability and growth of their business.

Examples of Homeshoring

Homeshoring, also known as homesourcing or remote work, is the practice of allowing employees to work from home or remote locations, leveraging the latest information and communication technologies to stay connected and productive. This trend has gained significant momentum in recent years, improving work-life balance and reducing the costs associated with traditional office spaces. Here are three real-world examples of homeshoring:

Teleperformance:One of the world’s leading providers of outsourced omnichannel customer experience management, Teleperformance has more than 380,000 employees operating across 83 countries. To adapt to the global pandemic and maintain service quality, the company rapidly implemented a homeshoring solution called “Cloud Campus.” Teleperformance’s Cloud Campus allows their customer service representatives to work from home while staying connected through virtual workspaces. This approach has resulted in increased employee satisfaction, reduced operational costs, and maintained, if not improved, customer support quality.

American Express:American Express has been a pioneer in adopting homeshoring strategies for its customer service and travel counseling divisions. They aim to provide top-notch service while promoting a healthy work-life balance. Their “Virtual Customer Care Professionals” work from home, equipped with proper technology and resources, and are supported by a team leader who ensures that they stay engaged and productive. This model has helped American Express maintain customer satisfaction while also providing more flexible job opportunities to its employees.

Amazon:The global e-commerce giant, Amazon, has been using a homeshoring model for customer service across various countries. They employ remote customer service associates who can work from home, saving on costs associated with maintaining brick-and-mortar contact centers. Amazon’s Virtual Contact Center (VCC) program provides employees with equipment like laptops, headsets, and provides secure internet connectivity to ensure that remote associates can efficiently and securely handle customer inquiries. This flexible working arrangement not only benefits Amazon by reducing operational costs but also allows employees to achieve a better work-life balance.

Homeshoring FAQ

What is homeshoring?

Homeshoring, also known as home-based work or remote work, is the practice of companies allowing their employees to work from home or any other remote location rather than from a central office. This way, businesses save on office space costs, and employees potentially enjoy more flexible schedules and less time spent on commuting.

What are the advantages of homeshoring?

Some advantages of homeshoring include cost savings for employers, a potentially better work-life balance for employees, increased productivity, reduced travel and commuting expenses, greater access to global talent and, for some, the opportunity to work in a more comfortable environment.

What are the disadvantages of homeshoring?

The disadvantages of homeshoring can include reduced communication and collaboration among team members, feelings of isolation and disconnection, the need for self-discipline to maintain productivity, the blurring of work-life boundaries, and potential technical or logistical challenges related to setting up a home office or providing remote access to the necessary resources and tools.

How does homeshoring affect corporate culture?

Homeshoring can significantly impact corporate culture. For one, the absence of daily face-to-face social interactions can lead to reduced collaboration and interpersonal bonds within the team. On the other hand, the flexibility that comes with remote work can result in a more diverse workforce, bringing in new perspectives and potentially making the company more inclusive. Organizations that promote and facilitate remote work effectively can develop a strong corporate culture even if their employees are dispersed.

What tools and technologies are essential for successful homeshoring?

Several tools and technologies can aid in facilitating successful homeshoring, including high-speed internet access, communication and collaboration tools (like video conferencing, chat apps, and shared project management platforms), secure access to the necessary software applications and data, and a comfortable and ergonomic home office setup.

Related Technology Terms

  • Remote Work
  • Telecommuting
  • Work from Home (WFH)
  • Virtual Office
  • Distributed Workforce

Sources for More Information

Technology Glossary

Table of Contents

More Terms