Intelligent Network


Intelligent Network (IN) is a telecommunications system architecture that enables advanced call processing and network management capabilities. It separates the call control functions from the primary switching equipment, allowing carriers to offer innovative services and quickly adapt to market changes. The Intelligent Network relies on software components and standardized protocols for seamless operation and flexibility.


The phonetic pronunciation of “Intelligent Network” is:/ɪnˈtɛlɪdʒənt ˈnɛtˌwɝk/

Key Takeaways

  1. Intelligent Network (IN) enables the rapid implementation of new services and features by separating service logic from the underlying network infrastructure.
  2. IN provides a flexible and scalable architecture allowing operators to easily adapt to changing market demands, reduce operational costs, and improve customer experiences.
  3. Core components of IN include the Service Switching Point (SSP), the Service Control Point (SCP), and the Service Data Point (SDP), which work together to manage the flow of information between end-users and service providers.


The technology term “Intelligent Network” (IN) is important because it refers to a critical innovation in telecommunications that allows for more efficient and flexible management of various services.

IN facilitates unique call processing, advanced services, and dynamic routing capabilities by separating the service logic from the underlying infrastructure.

By integrating data, voice, and video communication services with computer-based control systems, Intelligent Networks enable service providers to rapidly develop and deploy new features and services while maintaining cost-effectiveness.

Furthermore, INs permit end users to have greater control over their communication experiences and contribute to the ongoing development of telecommunications technologies by promoting robust network reliability, adaptability, and enhanced functionality.


An Intelligent Network (IN) serves as a dynamic communication system designed to deliver efficient call and data routing, and other telecom services. The primary purpose of an IN is to separate the service logic from the underlying physical technology, empowering operators and service providers with improved control and flexibility. In other words, IN enables seamless integration of advanced features and functionalities into the existing telecommunication framework without the need for substantial hardware upgrades.

These networks consist of various software applications, which add innovative aspects to the core communication infrastructure, such as customizable billing processes, account management, and personalized caller experiences. Utilizing an Intelligent Network offers numerous benefits, such as efficient resource allocation, faster service deployment, traffic management, and improved call quality. It also allows service providers to cater to a multitude of customer needs, spanning from large organizations to individual users.

Examples of services enabled by IN include toll-free numbers, call forwarding, number portability, and prepaid or postpaid calling. By harnessing the full potential of IN architecture, telecommunications operators can successfully streamline operations, enhance customer satisfaction, and strengthen their market position. Ultimately, Intelligent Networks play a vital role in shaping the future of the telecommunications landscape, driving innovative services tailored to the ever-evolving user demands.

Examples of Intelligent Network

Intelligent Networks (IN) are telecommunication networks that incorporate advanced functions and features to manage and control the way calls or data connections are established, routed, and maintained. These networks enable service providers to adapt to the changing needs of their customers while improving their technology infrastructure. Here are three real-world examples of Intelligent Network technology:

Customer Call Routing:Many large businesses and institutions use Intelligent Network services to route customer calls according to predefined rules, ensuring that their customers’ inquiries are directed to the appropriate department or individual. For example, a bank may use an IN to route customer calls to specific branches, account specialists, or even call centers designated for a particular language. This efficient routing improves the customer experience by streamlining the call process and reducing waiting times for assistance.

Mobile Number Portability:Intelligent Networks play an essential role in enabling Mobile Number Portability (MNP), which allows mobile phone users to retain their phone numbers when switching from one service provider to another. IN technology makes it possible for the routing information to be updated in real-time when a number is ported, ensuring that calls are correctly routed to the new provider without service interruption. This capability has increased competition between service providers by making it easier for consumers to select the best services based on their preferences and needs.

Customizable Telecommunication Services:Thanks to Intelligent Network technology, service providers are now able to offer customizable telecommunication services to their customers. These offerings can include personalized ringback tones, caller-based routing, dynamic call screening, and more. For instance, a customer may elect to route all incoming calls from a particular number to voicemail, while another chooses to forward specific calls to a secondary phone line. This level of customization was once only available to large organizations and institutions, but it is made possible and accessible to a broader customer base through Intelligent Network technology.

Intelligent Network FAQ

What is an Intelligent Network?

An Intelligent Network (IN) is a telecommunications network architecture that allows service providers to differentiate their offerings and add value to their services. It enables the rapid introduction of new services and features without the need for major infrastructure changes. The main goal of an Intelligent Network is to decouple service logic from the underlying network infrastructure, thereby enabling faster and more flexible network management.

What are the key components of an Intelligent Network?

The main components of an IN are the Service Switching Point (SSP), the Service Control Point (SCP), the Service Data Point (SDP), and the Intelligent Peripheral (IP). These components work together to enable advanced services and facilitate efficient network management while maintaining the separation between service logic and network infrastructure.

What are the advantages of Intelligent Networks?

Intelligent Networks provide several advantages, including service flexibility, faster time-to-market for new services, improved network management, and the ability to adapt to evolving customer needs. These benefits result from the separation of service logic from the network infrastructure, allowing for more efficient network operations and seamless integration of new services and features without major infrastructure changes.

What services can be provided through an Intelligent Network?

An Intelligent Network can support a wide range of services, such as toll-free numbers, virtual private networks (VPNs), prepaid calling, number portability, and customized call routing. These services can be tailored to meet the specific needs of individual customers, enabling service providers to differentiate themselves in a highly competitive market.

How does an Intelligent Network impact network management?

By decoupling service logic from the network infrastructure, Intelligent Networks allow for more efficient network management. Service providers can quickly deploy new services and features without the need for major infrastructure changes. Additionally, IN technology can improve network performance and reliability, as the separation of service logic enables more efficient error handling and diagnostics.

Related Technology Terms

  • Service Control Point (SCP)
  • Service Switching Point (SSP)
  • Service Management System (SMS)
  • Global Title Translation (GTT)
  • Common Channel Signaling System 7 (SS7)

Sources for More Information


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