Citizen Developer

Definition of Citizen Developer

A Citizen Developer is an individual who creates software applications or improves business processes using low-code or no-code development platforms, without formal training in programming or software development. They typically work in non-technical roles within an organization and collaborate with IT departments to meet specific business needs. This enables organizations to increase productivity and problem-solving capabilities while minimizing dependence on IT staff.


The phonetic pronunciation of the keyword “Citizen Developer” is:/ˈsɪtɪzən dɪˈvɛləpər/

Key Takeaways

  1. Citizen Developers are non-technical individuals who create applications for their organizations, utilizing low-code or no-code platforms without the need for extensive programming knowledge.
  2. These platforms empower employees to streamline business processes, improve collaboration, and drive innovation, leading to increased efficiency and cost savings.
  3. Implementing a Citizen Developer strategy requires strong governance, proper tools, and training programs to ensure applications are developed in a secure, scalable, and effective manner.

Importance of Citizen Developer

The term “Citizen Developer” is important because it represents a significant shift in the world of technology and software development.

It emphasizes the idea that non-technical individuals, or everyday citizens, can create, modify, or improve software applications without professional coding or IT expertise.

This democratization of technology enables faster innovation, agility, and collaboration within organizations, allowing businesses to adapt to the rapidly changing digital landscape more efficiently.

Furthermore, reliance on central IT departments is reduced, empowering individuals throughout the organization to address their own needs and solve problems on their own.

Citizen developers contribute to a more inclusive and creative environment as they bring unique perspectives and ideas that might otherwise be overlooked in traditional development practices.


Citizen Developers serve a transformative purpose in today’s modern business ecosystems, as they enable a non-technical workforce to effectively contribute to the development process of applications and digital solutions. Keeping up with the fast-paced advancements in technology, a Citizen Developer leverages low-code or no-code platforms to build or customize applications that cater to diverse business needs.

This democratization of development tools empowers employees with limited programming skills, encouraging active participation of cross-functional teams to efficiently address diverse challenges together. By embracing the Citizen Developer model, organizations can fast-track their digital transformation journeys and cultivate more agile, innovative work cultures.

This new breed of developers not only aids in faster response to ever-evolving market demands but also helps reduce the pressure on IT departments, bridging the gap that often arises between business and technological needs. With a deep understanding of their domain and expertise, Citizen Developers contribute valuable insights that meld with a company’s technological vision, making it possible for organizations to achieve optimized solutions and drive overall business growth.

Examples of Citizen Developer

Public Works and Utilities Department: In a city’s public works and utilities department, citizen developers create and implement mobile applications for field workers to report real-time data on various tasks and issues like water leaks, potholes, and damaged street signs. These applications streamline the workflow, improve communication between field workers and office personnel, and enable a more efficient decision-making process.

Retail Business: A medium-sized retail business decides to improve its sales, inventory, and customer data management by employing a citizen developer. This individual designs a user-friendly application to track sales, monitor inventory in real-time, and collect customer information for targeted marketing campaigns. By leveraging citizen developer technology, the retail business can streamline its operations, eliminate manual errors, and better understand their customers.

Healthcare Organization: A healthcare organization recognizes a need to enhance its patient appointment scheduling and data management system. A citizen developer within the organization creates an application that allows patients to schedule appointments online, receive appointment reminders, and access their medical records securely. Staff members can also use the application to manage and analyze patient data, reducing the risk of errors and enhancing overall patient care.

FAQ – Citizen Developer

What is a citizen developer?

A citizen developer is an individual who, without formal programming or software development training, uses no-code or low-code platforms to create and deploy applications to improve business processes and solve organizational problems. They often have a deep understanding of their organization’s needs and collaborate with IT departments to implement these solutions efficiently.

What is the role of a citizen developer in a company?

Citizen developers play a vital role in the digital transformation of a company by creating applications and tools that help streamline business processes, automate repetitive tasks, and improve information flow. They act as a bridge between the IT department and end-users, ensuring that developed solutions are user-friendly, practical, and aligned with business requirements.

What are the benefits of having citizen developers in an organization?

Having citizen developers in an organization can lead to faster application development, more efficient business processes, lower IT costs, and improved collaboration between IT and other departments. Citizen developers enable organizations to be more agile and responsive in implementing digital solutions, fostering a culture of innovation and continuous improvement.

What are some popular no-code or low-code development platforms for citizen developers?

Some popular no-code or low-code development platforms for citizen developers include OutSystems, Appian, Microsoft Power Apps, Oracle APEX, Zoho Creator, and Mendix. These platforms allow users to create applications using drag-and-drop interfaces, visual workflows, and pre-built templates without deep technical knowledge.

What skills do citizen developers need to be effective?

Effective citizen developers should possess strong analytical skills, problem-solving abilities, creativity, and a good understanding of their organization’s business processes. They should also demonstrate an aptitude for learning new technologies and adapting to evolving digital landscapes. Effective communication and collaboration with IT departments and other stakeholders are also important qualities.

Related Technology Terms

  • No-Code Platforms
  • Low-Code Development
  • <*>-citizenObviouslyem>`Citizen Development` is not a DebugErrorException. It is aprogramming term.Cascade/>

  • IDECaziend
  • Rapid Application Development (RAD)
  • End-User Software Development

Sources for More Information


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