Electronic Performance Support System

Definition of Electronic Performance Support System

Electronic Performance Support System (EPSS) is a technology-driven tool that assists users in enhancing their performance by providing real-time guidance, support, and training. It is designed to offer on-the-job information, tutorials, and learning materials, aiding users in completing tasks efficiently and accurately. EPSS can be integrated into various platforms such as software applications, websites, and mobile devices to improve productivity and reduce the need for formal training.


The phonetics for the keyword “Electronic Performance Support System” are:eh-lɪk-trɒn-ɪk pər-fɔr-məns sə-port sɪs-təm

Key Takeaways

  1. Electronic Performance Support System (EPSS) is a software-based technology designed to provide on-the-job assistance to employees, enabling them to perform tasks efficiently with minimal external help or additional training.
  2. An EPSS allows organizations to improve productivity and reduce the time and resources needed for training, support, and knowledge management. It offers users immediate access to information, guidance, and examples relevant to their work context.
  3. Components of an effective EPSS usually include a searchable knowledge base, process guides, instructional materials, and performance tracking tools. These components help users build competence, manage change, and ultimately achieve greater workplace success.

Importance of Electronic Performance Support System

The technology term Electronic Performance Support System (EPSS) is important because it enhances the efficiency, effectiveness, and overall productivity within an organization by providing employees with on-demand access to vital information, skills, and expertise.

An EPSS is designed to guide users through complex tasks and processes, reducing the learning curve and facilitating faster and more accurate completion of tasks.

This technology often integrates with existing business applications and can include multimedia elements, such as videos, tutorials, and interactive content, to create an engaging and supportive user experience.

By minimizing skill gaps and streamlining operations, EPSS contributes to better employee performance, improved organizational outcomes, and a higher return on investment in training and development resources.


Electronic Performance Support System (EPSS) serves as a valuable tool aimed at assisting users in the efficient execution and mastery of tasks, by providing timely and relevant guidance, resources, and support. The primary purpose of an EPSS is to enhance an individual’s performance by presenting pertinent knowledge and information at the exact moment of need, thereby bridging the gap between formal training and real-world task execution.

This innovative approach combines aspects of computer-based learning, training, and on-the-job support, enabling users to minimize errors, improve productivity, and achieve high-quality results in their work. One of the key strengths of EPSS lies in its ability to provide personalized and contextualized support, tailored to the unique needs of each user.

This includes various forms of assistance, such as step-by-step instructions, troubleshooting tips, best practices, templates, and even embedded analytics to inform decision-making. These support resources can be accessed on-demand, thus empowering users to resolve challenges autonomously and build confidence in their abilities.

Furthermore, EPSS can be easily integrated with existing technologies and software platforms, fostering a seamless user experience that fosters continuous learning and development. Through the implementation of EPSS solutions, businesses and organizations gain a powerful tool for enhancing employee performance, reducing training time, and promoting overall workforce efficiency.

Examples of Electronic Performance Support System

Banking and Financial Services: In the banking and financial services industry, an Electronic Performance Support System (EPSS) can be implemented to guide the employees and customers through various transactions and processes. For example, in times of a software update for the online banking portal, an EPSS can guide the users through the new interface, providing step-by-step guidance and helpful tips. It can also support employees by helping them manage loans, update customer information, and process transactions with ease, reducing errors and improving overall efficiency.

Healthcare Industry: EPSS technology has been increasingly used in the healthcare sector for various purposes, such as Electronic Health Records (EHR) management and providing real-time assistance to medical professionals. For instance, an EPSS tool can guide nurses in accurately entering patients’ records and vital signs data, minimizing the risk of errors. It can also assist doctors in quickly accessing relevant reference materials or case studies during diagnosis, ultimately improving patient outcomes and reducing medical errors.

Manufacturing Industry: In the manufacturing sector, an Electronic Performance Support System can be implemented to streamline the production process and manage equipment maintenance tasks. For example, an EPSS can provide on-the-job training to line workers, guiding them through machine operation, safety protocols, and quality checks, so they can improve their performance with minimal disruptions. Additionally, an EPSS can provide real-time alerts and guidance for machine maintenance, helping employees identify potential issues and follow correct procedures to reduce downtime.

Electronic Performance Support System (EPSS) FAQ

1. What is an Electronic Performance Support System (EPSS)?

An Electronic Performance Support System (EPSS) is a digital platform that provides on-demand assistance to users in order to enhance their ability to perform a task more efficiently and accurately. It is designed to facilitate learning and improve performance by providing instant support in the form of guides, tutorials, tips, and hints.

2. How does an Electronic Performance Support System work?

An EPSS works by integrating with an application or system to provide context-sensitive help and guidance. Users can access the support in real-time, which is tailored to their specific needs and current situation. The EPSS can also analyze user behavior and provide analytics to help organizations identify areas where performance can be improved through training or system adjustments.

3. What are the benefits of using an Electronic Performance Support System?

Using an EPSS can improve performance and productivity, as well as reduce errors and support costs. By providing real-time assistance, users can learn and perform tasks more efficiently, reducing the need for formal training or continuous supervision. In addition, EPSS solutions can help organizations identify areas for improvement and measure the effectiveness of their training and support programs.

4. What industries can benefit from an Electronic Performance Support System?

Many industries can benefit from an EPSS, such as software, telecommunications, healthcare, finance, aviation, and manufacturing. It is especially effective in complex and highly regulated environments where quick access to accurate information is essential for reducing errors and improving overall performance.

5. How to choose the right Electronic Performance Support System for my organization?

When choosing the right EPSS for your organization, consider factors such as ease of use, integration capabilities, scalability, and customization options. Determine your specific needs and goals, then research and compare different solutions to find one that aligns with your requirements and budget. It’s also important to request demonstrations and get feedback from potential users to ensure the chosen system meets their needs and expectations.

Related Technology Terms

  • Knowledge Management
  • Just-in-Time Learning
  • Embedded Training
  • On-Demand Assistance
  • Performance Improvement

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