Traditionally, business software is purchased by executives and managers, not the people who will actually use it. That arrangement has led to many dissatisfied users who complain about poor interfaces. Basab Pradhan of Infosys says, “Enterprise software still doesn’t care about users. Its focus continues to be serving executives, rather than employees, because executives make buying decisions. Therefore, we see all the song and dance about BI and in-memory computing, while employees continue to suffer with terrible UIs and no options.”
But the emergence of cloud-based options for enterprise software is changing some of that. This ZDNet article claims, “Prioritizing end-user satisfaction over complicated IT processes, these new companies are an increasingly disruptive and positive force in enterprise IT.”
